1.Q: "I'm looking for a certain pen, and didn't find it on your web/alibaba, wondering if you have the same style?"
A: "Don't bother to waste time searching one by one on Alibaba, we produce thousands of pens which may not displayed on web, so you may just send the picture and leave the things to us, then the price with details would be sent to you soon."
2. Q: " It's my first order here, what's the procedure here?"
A: "Sure, first, you may just send us an inquiry, with the items you'd like to know, we'll reply you soon with the details you want to know. Second, after confirmation, we'll send you the invoice with the total aount and bank information. Third, the goods would be produced after your payment received. Fourth, please send us your mail address with tel/cell number to contact, then the goods would be sent to you accordingly."
3.Q: "My order is smaller than your MOQ, would it be possible to do it for me?"
A: "Yes, please let us know your expecting style, since if there are some ready parts in our workshop, then it would be available to assemble a small Q'ty for you, or there is happen to being produced for an order, then we could add your order to that together."
4. Q: "We want to put our logo on the pens, is it available? How does it work?"
A: "Sure, most of our customers would like to print their own logos on it. You may just send us your logo and better in AI / CDR, then our designer will make the sketch for you. It's available to print around the barrel or the clip, depends on the size of your logo/design."
5. Q: “I want a very low price for promotion, can you meet that?"
A: " Yes, please just advise your target price, then the certain styles would be sent to you asap."
6. Q: “I want very high quality for gift, do you have that?"
A: " Yes, many kinds of metal pens, wood pens of very high quality with gift box could be recommended to you, also customized logo could be printed on that for you."
7. Q: “I want a different shape, can you do that?"
A: " Yes, many of our customers would like to customize a new shape for their own use, available to customize clip, top, or the entire pen."
8. Q: “Is other color available?"
A: " Sure, any color is available, usually free for 20,000pcs. For Pantone color, just add some color mixing charge."
9. Q: “Can I do customizing packing?"
A: " Yes, printing on opp bag/inner box, or customizing gift box, blister card, wood case, metal case,etc. are all available for you."
10. Q: “What would the cost for sample? When can I get the mass product?"
A: " We could provide you free sample for the existing style, for custom sample, it would depends on the detail design, we'll always get you the best cost. And usually the lead time for mass product would be 20-25 days, urgent order available if you need, then 7-15 days would be fine."
11. Q: "What's your payment term?"
A: "T/T, Paypal, Western Union, Money Gram, L/C, etc."
12. Q: "How long have you been on Alibaba? Are you a factory or a trading company?"
A: "As one of the start members on Alibaba, we have been on Alibaba for 8 years, just feel free to come to us. And we are professional pen-making factory for over 20 years, definitely worth your trust."